Each improvement on its own is not that noticeable but over time, the evolution of the platform - its speed and user-friendliness - can be quite dramatic. One good example is eliminating the small deposits required to initiate pre-approved ACH withdrawals from a member account. We’ll push out these incremental improvements in ways that don’t cause any downtime or disruption for members or your back shop. Then we applied those learnings to create a cloud-based platform that uses real-time analytics and predictive capabilities to craft personalized experiences in the lobby, the call center, and any digital device. We began by studying the underlying technologies of the leaders in digital personalization - think Amazon, Netflix, Google. Jeff Chambers: We started with a clean sheet after PSCU gave us the resources and freedom to pull together some of the most experienced and talented digital banking developers in the business. Please describe Lumin Digital and its level of innovation. Jeff Chambers, president of Lumin Digital, took the helm of the new firm in December 2016 after nearly 15 years in key leadership positions helping to develop and build the business for Architect Digital Banking and Alkami Technology. Louis, MO, after 6 months of development at the company’s headquarters in San Ramon, CA, and is currently going live at a new credit union every three to five weeks. Lumin Digital was launched in April 2017 at PSCU’s client conference in St. The platform centers on a proprietary engagement model that creates personalized, targeted, actionable interactions with the end user across all devices while using sophisticated development tools on the back end that accommodate automated continuous deployment of upgrades. Lumin Digital is a wholly owned subsidiary of PSCU that pulled together veteran Silicon Valley developers and digital banking entrepreneurs to create a new mobile and online platform that seamlessly takes member engagement to new heights.
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